Terms and Conditions of Use

Conditions applicable to access and use of the TerraNova website

We ask that you read these Terms and Conditions of Use carefully. Mere access to or use of any of the pages comprising the TERRANOVA website (www.terranova.pe, hereinafter, the "Site") implies that you accept and agree to abide by the conditions described below.

If you do not agree with these Terms and Conditions of Use, you must refrain from using the Site.

TERRANOVA is the trade name of Terranova Life S.A.C., with RUC 20616004183 and registered address at Calle José Barrionuevo N° 320, Chorrillos, a Peruvian company dedicated to the development and commercialization of sustainable technological solutions across its Aqua, Energía, Vivienda, Agro and Transporte product lines.

1. Use and restrictions

Use of the Site expresses the user's full and unreserved adherence to these Terms and Conditions of Use. Through the Site, the user accesses and uses various services and content (hereinafter, the "Services and Content") that TERRANOVA makes available, including the product catalog, quote requests, online sales, account registration, the newsletter, and contact forms.

TERRANOVA may deny, restrict, or condition the user's access to the Site, in whole or in part, as well as modify the Services and Content at any time and without prior notice.

The following is strictly prohibited:

- Using the Site for activities that violate the laws of the Republic of Peru or those of the place from which the services are accessed.

- Engaging in "hacking" activities, understood as any act carried out through the Internet that involves deleting, appropriating, interfering with, damaging, or extracting —partially or totally and without authorization— information, money, or property belonging to third parties, for any purpose whatsoever, including causing harm or obtaining an economic benefit for oneself or for third parties.

- Developing mechanisms intended to defraud TERRANOVA, as well as using the Site as a means to defraud third parties.

- Reproducing, copying, reselling, or commercially exploiting the Services and Content, or using automated information-extraction systems without TERRANOVA's written authorization.

The user acknowledges that not all Services and Content, nor all products in the catalog, are available in all geographic areas.

TERRANOVA does not guarantee the availability or uninterrupted continuity of the Site's operation or of the Services and Content, nor their usefulness for any specific activity. Accordingly, it shall not be liable for damages or losses of any kind arising from the lack of availability or continuity in the operation of the Site or of the Services and Content.

2. Intellectual property

The intellectual property rights over the Services and Content, as well as over the distinctive signs, the TERRANOVA trademark, the names of its products, and the Site's domain —including the rights of use, exploitation, disclosure, publication, reproduction, distribution, and transformation— belong exclusively to TERRANOVA and are protected by applicable Peruvian legislation, in particular by Decreto Legislativo N.° 822, Ley sobre el Derecho de Autor (Peru's Copyright Law), and by Decreto Legislativo N.° 1075 and other regulations on industrial property.

The mere use of the Services and Content does not grant the user any intellectual property right, nor does it constitute authorization or a license to use them for purposes other than those provided for in these Terms and Conditions of Use.

3. Third-party intellectual property

The provisions of the preceding section, regarding ownership of the rights over the Site, are equally applicable to the rights held by third parties over the services and content of the pages linked from the Site. TERRANOVA does not exercise control over such sites and is not responsible for their content or their policies.

4. Permitted uses

Use of the Services and Content is the sole responsibility of the user, who must use them in accordance with the functionalities enabled on the Site itself and the uses authorized in these Terms and Conditions of Use. The user undertakes to use them in a manner that does not violate the rules of use and conduct on the Internet, the laws of the Republic of Peru, the legislation in force in the country from which they access the Site, good customs, the dignity of persons, or the rights of third parties. The Site is for personal use, and the user may not commercialize the Services and Content in any way.

5. User account and access credentials

To access certain functionalities, the user may register an account by providing truthful, complete, and up-to-date information. The user is solely and ultimately responsible for keeping confidential their access credentials, as well as their card numbers, accounts, and other confidential data used on the Site or on third-party platforms to which the Site may redirect.

Transactions carried out using the user's credentials express their express will, which shall be deemed known to TERRANOVA once the corresponding confirmation or acknowledgment of receipt has been issued. The user must immediately notify TERRANOVA of any unauthorized use of their account.

6. Purchases, quotes, and prices

Prices published on the Site are expressed in soles (S/), include legally mandated taxes, and may change without prior notice. Products identified as "Cotizar" ("Request a Quote") do not have a published price and require a prior commercial proposal from TERRANOVA.

Every purchase is subject to stock confirmation, payment validation, and delivery coverage for the indicated area. The conditions for dispatch, delivery, installation, warranty, exchanges, and returns are governed by the Exchange and Returns Policy published on the Site, which forms an integral part of these Terms and Conditions of Use.

TERRANOVA may cancel an order and refund the amount paid when there are evident publication errors in the price or product characteristics, indications of fraud, or an inability to carry out delivery in the requested area.

7. Quality of the services and content

TERRANOVA, its directors, managers, officers, employees, agents, contractors, and other related individuals or entities, assume no liability for damages or losses arising from inaccuracies, typographical errors, or the changes and improvements periodically made to the Site's Services and Content. This limitation shall not apply in cases where Peruvian legislation provides otherwise.

TERRANOVA is not liable for damages the user may suffer as a result of using the Site, except for those arising from its own willful misconduct ("dolo") or inexcusable negligence ("culpa inexcusable").

TERRANOVA does not endorse or take responsibility for information published on the Site that is not of its own direct authorship, nor for the content of third-party sites linked from it.

TERRANOVA is not responsible for viruses or malicious programs that may be present on the Site or in messages sent through it, and is released from any liability for damages these may cause the user.

TERRANOVA is likewise not liable for "hacking" activities that a user may carry out to the detriment of another user's account.

8. Confidentiality

TERRANOVA undertakes to keep confidential the information it receives from the user that is confidential in nature under applicable Peruvian legislation, in particular Ley N.° 29733, Ley de Protección de Datos Personales (Peru's Personal Data Protection Law), and its regulations. The processing of the user's personal data is governed by the Privacy Policy published on the Site.

TERRANOVA assumes no confidentiality obligation with respect to information that the user voluntarily discloses through public channels of the Site or of third parties, such as comments, forums, reviews, or social networks.

9. Use of non-confidential information

Information that the user sends to TERRANOVA through the Site in the form of suggestions, ideas, comments, or improvement proposals will be considered non-confidential. By sending it, the user grants TERRANOVA an irrevocable and unrestricted license to use, copy, modify, reproduce, transmit, display, and distribute such materials, without this generating any consideration in their favor.

10. Cookies

The user who accesses the Site agrees to receive the cookies transmitted by TERRANOVA's servers. A "cookie" is a data file that is stored on the user's device when they access the Site and that may contain information provided by the user or data that makes it possible to recognize the pages visited. A cookie cannot read data from the user's hard drive or cookies created by other websites. Details of the cookies used, their purposes, and how to manage them can be found in the Cookies Policy published on the Site.

11. Modifications

TERRANOVA may modify these Terms and Conditions of Use at any time, so the user is advised to review them each time they use the Site. Certain Services and Content may be subject to special conditions that replace, supplement, or modify these provisions (the "Special Conditions"), which must also be read by the user before accessing them.

12. Applicable law and jurisdiction

The interpretation, compliance, and performance of these Terms and Conditions of Use shall be governed by the laws in force in the Republic of Peru. The parties expressly waive any other venue or jurisdiction that might correspond to them by reason of their present or future domiciles, and submit to the jurisdiction of the judges and courts of Lima, Peru.

13. Contact channels

For inquiries, complaints, or to exercise any right related to the Site, the user may contact TERRANOVA through the following channels:

Email — info@terranova.pe

Business hours — Monday to Friday, 09:00 am to 06:00 pm

Formal complaints — Virtual Complaints Book ("Libro de Reclamaciones") available at www.terranova.pe

Last updated: [05/10/2026]. The current version is the one published at www.terranova.pe.