Privacy Policy

Processing and protection of the personal data of TerraNova users

This Privacy Policy establishes the terms under which TERRANOVA —the trade name of Terranova Life S.A.C., with RUC 20616004183 and registered address at Calle José Barrionuevo N° 320, Chorrillos— uses and protects the information that its users provide when browsing and transacting through the website www.terranova.pe (hereinafter, the "Site").

TERRANOVA is committed to the security of its users' data. When we ask you to complete fields with personal information that could identify you, we do so guaranteeing that such information will be used solely in accordance with what is described in this document and with the provisions of Ley N.° 29733, Ley de Protección de Datos Personales (Peru's Personal Data Protection Law), and its regulations approved by Decreto Supremo N.° 016-2011-JUS.

This policy may be updated over time, so we recommend reviewing it periodically to confirm that you agree with any changes introduced.

1. Information we collect

Through the Site we may collect the following personal data:

- Identification and contact data: first and last names, identity document, email address, and mobile phone number.

- Data necessary to process an order: delivery address and reference details, billing information, and, in the case of institutional clients or distributors, company name, RUC, and representative details.

- Transaction data: products quoted or purchased, order history, and communications held with our customer service channels.

- Browsing data: IP address, browser and device type, pages visited, and visit frequency, collected through cookies in accordance with the Site's Cookies Policy.

We do not request sensitive data or data from minors. Payment card data is processed directly by the contracted payment gateway and is not stored by TERRANOVA.

2. Purposes of processing

The information collected is used in order to provide the best possible service, particularly to:

- Register and manage the user's account on the Site.

- Attend to quote requests, process orders, coordinate the dispatch, delivery, and installation of equipment, and issue payment receipts.

- Provide technical support, address inquiries, and manage warranty claims, exchanges, and returns.

- Improve our products, services, and the Site's browsing experience through statistical analysis.

- Send, when the user has authorized it, communications with news, offers, new products, and advertising information that we consider relevant or that may represent a benefit to them. These communications are sent to the address provided by the user and may be unsubscribed from at any time.

Data will not be used for purposes other than those stated herein without first obtaining the user's consent.

3. Data bank, retention, and security

The personal data collected is incorporated into databases owned by TERRANOVA, registered with the Autoridad Nacional de Protección de Datos Personales (National Personal Data Protection Authority) when applicable. The information is retained for as long as the relationship with the user remains in effect and, thereafter, for the periods required by tax, commercial, and consumer-protection regulations; once those periods have elapsed, the data is deleted or anonymized.

TERRANOVA applies reasonable technical, organizational, and legal measures to protect the data against loss, misuse, unauthorized access, alteration, or disclosure.

4. Transfer and data processors

TERRANOVA does not sell, assign, or distribute the personal information collected without the user's consent, except where required by court order or express legal provision.

For the performance of the services, data may be made available to data processors acting on behalf of TERRANOVA and under confidentiality obligations, such as web hosting and cloud service providers, email delivery platforms, payment gateways, logistics operators, and authorized technical service companies. When a provider is located outside of Peru, the transfer is carried out in compliance with the guarantees set forth in Ley N.° 29733.

5. User rights

The user may exercise, at any time, their rights of access, rectification, cancellation, and objection ("derechos ARCO"), as well as the rights to information, updating, inclusion, deletion, and revocation of consent, recognized by Ley N.° 29733.

To do so, it is enough to send a request to info@terranova.pe, indicating the right you wish to exercise and attaching a copy of your identity document. TERRANOVA will attend to the request within the legal time limits.

Likewise, in each form on the Site —such as the registration form or the newsletter subscription form— the user can check or uncheck the option to receive information by email, and unsubscribe from our commercial communications at any time.

6. Cookies

A cookie is a file sent to the user's device for the purpose of requesting permission to be stored on it. Once the file is accepted, the cookie makes it possible to obtain information about the Site's traffic and facilitates subsequent visits, and in some cases makes it possible to recognize the user in order to offer a personalized service.

The Site uses cookies to identify the pages visited and their frequency. This information is used solely for statistical purposes and is then permanently deleted. Cookies do not grant access to information on the user's device or to their personal data, unless the user provides it directly.

The user may accept or reject the use of cookies and delete them at any time from their browser settings. If rejected, some of the Site's services may stop functioning. Full details are available in the Cookies Policy published on the Site.

7. Links to third-party sites

The Site may contain links to other pages that may be of interest to the user. Once the user clicks on such links and leaves our Site, TERRANOVA has no control over the destination site and, therefore, is not responsible for its terms, its privacy policies, or the protection of the data provided there. We recommend reviewing the policies of each site before providing information.

8. Contact

For inquiries about this policy or about the processing of your personal data, the user may contact TERRANOVA through the following channels:

Email — info@terranova.pe

Business hours — Monday to Friday, 09:00 am to 06:00 pm.

Address — Calle José Barrionuevo N° 320, Chorrillos

TERRANOVA reserves the right to modify the terms of this Privacy Policy at any time.

Last updated: [05/10/2026]. The current version is the one published at www.terranova.pe.