Frequently asked questions

TerraNova is a Peruvian company dedicated to developing innovative solutions that bring together technology, sustainability and a forward-looking vision.​ Our Essence: • Technology with purpose. • Sustainability as a commitment. • People at the center.

We have 5 complementary business verticals, all guided by our vision and mission of using technology to generate sustainability. 1. TerraNova Aqua → Solutions that bring water to places where there is none, or where it is hard to reach. 2. TerraNova Energy → Solutions that generate power by alternative means. 3. TerraNova Housing → Solutions that provide temporary or permanent modular housing. 4. TerraNova Agro → Hydroponic solutions that adapt to any environment. 5. TerraNova Transport → Eco-friendly mobility solutions.

Yes. We work with regional governments, municipalities, civil defense, the armed forces, health authorities, the mining industry, agro-exporters, NGOs and international organizations, offering comprehensive water, off-grid energy and modular housing solutions for specific needs, emergency situations, remote areas or operational continuity. Get in touch for a proposal tailored to your institution.

We run a distribution program with preferential commercial terms, brand usage rights and technical support from TerraNova. Write to us through the contact form stating your city/region and commercial experience, and our team will assess your application.

It depends on the intended use. For homes and small offices, the lower-capacity models are enough; for institutions, hotels, camps or intensive use, we have models with higher daily output. Write to us describing your case (number of people, available space, intended use) and we will recommend the ideal unit.

The units operate correctly between 15°C and 35°C, with relative humidity between 30% and 100%. Optimal output is reached at 30°C and 80% relative humidity. If you have any doubts, we recommend getting in touch with us.

Our AquaNova units draw humidity from the air and turn it into drinking water through a process of condensation and filtration. They do not depend on the water mains — they only need electricity to produce drinkable water in a short time.

We recommend reading the user manual and following its instructions.

We recommend cleaning the units regularly with a clean, soft, damp cloth. For proper internal cleaning, we recommend reading the instructions in the manual.

Maintenance consists of cleaning the unit and replacing the filters within the established time frames. Filters are replaced by the customer, following the instructions in the user manual.

The first thing to do is check the manual to confirm whether there really is an error or fault. If the problem persists, contact us on WhatsApp at +51 920010610.

You will be asked about the fault or malfunction, and we will request photos, videos and any additional evidence needed to analyze the case. Within 24 hours TerraNova will contact the customer to resolve the fault or malfunction, or will request a visit to inspect the unit. TerraNova has 2 business days to respond to the case.

Yes, all our units carry a 1-year warranty from the date of delivery. It covers manufacturing defects and faults.

You can buy directly through our official channels. Installation is simple and takes just minutes (units up to 100 L), with no building work and no connection to the water mains. We will arrange delivery times with you according to your location within Peru.